Customer Service

Our after-sales back-up service is second to none. We always do our best to respond quickly and fairly to any problem relating to tackle purchased from us. In the event of a problem, call us straightaway (+44 (0)1322 292400) and we will do whatever... more

We are always keen to offer you a first class bivvy and luggage repair service. That’s why we took on Army Andy and boy are we pleased we did! Andy has years of experience and the quality of his work is unbelievable. Some of the more common jobs are listed below but If there's a repair you need that’s... more

STORM DAMAGE REPAIR No bivvy or shelter is guaranteed against storm damage. However we will try to help you out with a damaged bivvy or shelter if it was originally purchased from us. The nature of the damage will determine the cost of the repair. CONDENSATION All single-skin shelters are subject to... more

Your privacy is very important to us ... We are committed to protecting your privacy. We are registered with the Data Protection Agency and comply fully with their requirements. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We... more

The Customer Service Department is open from 9am to 5pm, Monday to Friday (from 9.30am on Thursday). If you have any questions relating to orders already placed or received please contact us between these times. Please note that the shop is open longer hours and at weekends. Shop staff will be happy to try and... more

Our Mail Order Department operates from Monday to Friday. We aim to dispatch all orders as quickly as possible, within one working day (Monday to Friday) of receipt if we can. During peak times this may not be possible. Orders to UK Destinations are sent by first class post or via a parcel carrier (24 hour... more

Online During checkout you will be able to pay by credit or debit card or PayPal. Please note that charging is different to our previous web site in that you will be charged the full amount for your order (including delivery) at the time you place it. By phone We will collect your credit or debit... more

If any item you have ordered is not available for any reason, we will automatically place it on our back order system (UK orders only), which means that when it comes into stock it will be sent to you (with no extra postage payable). If you would rather we deleted unavailable items from your order, or... more

If a Next Day or Saturday Delivery UK order is delivered late ... We will refund the difference between the rate paid and the standard rate for the order. If an order is no longer required because of late delivery, the order will be recalled and a full refund issued.  more

Mailing list If you order from us, unless you state otherwise, you will be added to our mailing list and automatically sent the next catalogue (as explained below). If you do not wish to receive any more information from us please let us know. We will not pass on customer information to any other... more