Customer Service

Mailing list If you order from us, unless you state otherwise, you will be added to our mailing list and automatically sent the next catalogue (as explained below). If you do not wish to receive any more information from us please let us know. We will not pass on customer information to any other... more

  We have a fully equipped service and repair department in-house. 90 per cent of all jobs can be completed quickly on our premises.   We are able to service and repair many items of tackle, including reels, rods, stoves, beds and... more

We are happy to exchange unsuitable or unwanted items, as long as we are notified of the return within 7 days of delivery and the goods are returned in perfect condition, in the original packaging, with the relevant receipt or proof of purchase within 28 days of delivery. If we have made a mistake with an order... more

A Tackle Box Exclusive or Branded Product is not only covered by the manufacturer's standard warranty, but is also covered free by our 'Extended Life Warranty'. At any time in the future (even 10 years from now) the following conditions will still apply:   Free of charge small repairs... more

All items in the catalogue have a product code. The product codes help us to process orders quickly and accurately. The product code can also be typed in the advanced search box on the web site for fast ordering. Although we have product codes, at present we do not have a computerised telephone... more

In addition to online orders, we accept orders b y phone, mail and fax. We're sorry but we cannot accept orders by email. By phone Please call 01322 292400 . If you are calling from outside the UK, please dial 0044 1322 292400 . We will ask you for your list of items, name, home address, delivery... more