Carp Fishing Tackle from The Tackle Box

Customer Comments

We constantly receive feedback about our service from all over the world. For your interest here are some recent comments:

Just a quick note to say thanks very much for your expert advice (Kevin Ballard) following our telephone call on Monday. Received the new rod and stiff green bag yesterday and its a perfect match with the other 3. I had no idea that there were three versions available so am grateful for the time you spent talking this through. In depth knowledge is one of the reasons why I keep shopping at the Tackle Box (just stuck another order in this afternoon!) and I am grateful for it. (UK)

Thank you for the prompt reply to my last order and I'll be ordering more in the summer months. (UK)

You guys are amazing: internet order placed yesterday lunchtime - order received in the post this morning. Thank you. (UK)

I just wanted to say how happy I am with the service I've received from everyone at the Tackle Box! I pre-ordered the new Nash Double Top Professional and whilst waiting for it to come out I rang the Tackle Box a couple of time with little questions and every time the person went out of their way to give me an answer and in a bubbly friendly manner, but the cherry on the cake was when I rang to find out when it would be out and they said they where expecting a delivery the very next day! A good couple of weeks earlier than I was expecting! Anyway that very next day I got a phone call to say they had it in and they were sending it out straight away! It couldn't have been in their hands half an hour! And lo and behold I had it first thing the next morning and just couldn't believe it! It would have taken anyone else at least 3-4 days. So a Big Thank You for everything and for not stringing me along!! (UK)

Just to say thanks for getting my order done. Can't believe I received it before Xmas. Thanks for the great service. (UK)

Just a quick line to say CHEERS great service!! Ordered the T-shirt's THURSDAY NIGHT, received them on SATURDAY morning!!! Over CHRISTMAS!!!!!!! (UK)

Just a big thankyou for your excellent service. I received the above order this morning (Friday), having only placed my order on Wednesday late afternoon. Much appreciated. Well done Tackle Box. (UK)

Just to say a big thank you for your wonderful service. Goods received the very next day. (UK)

I am very unhappy. All these years, all kind of orders from big to small, from expensive to cheap, after all my efforts in buying the gear I can't get at home and still nothing to criticise!!! No fault. No mistake. NOTHING! Your perfection is killing me! Thanks guys. (Romania)

Hi there, this is just a quick message to say a big thank you to all the guys at The Tackle Box especially the service department. My ageing reels were becoming a bit tired and sounding like a food mixer but after a service and overhaul by you guys they are now as smooth as silk and ready for another five years of abuse! Your service was very efficient and super fast so once again thank you to you all. (UK)

As promised, please find attached the picture of the 61lb 8oz Mirror with the help of the Dynon and your advice, I owe you a pint or two. (Guernsey)

Just to let you know I received my parcel on Wednesday. Everything looks great. As always, I'd like to thank you for doing an outstanding and awesome job. You girls are great ..... !!!! (USA)

Many thanks for the advice and quick answer to my questions. I have placed the order via the web site. I would just like to say how pleased I have been with the service I have received from Tacklebox. I may have only placed small orders of little value but each time I have received the best possible service. Not many tackle shops (if any), have customer service standards as high as yours. (UK)

I ordered some Skeetex Field Boot Liners on the internet by mistake when I should have ordered some thermal boot liners. I phoned your shop and spoke to one of your assistants and he has swapped the order round to what I wanted. This was all done via a return phone call in a few minutes. I would like to thank you for this great customer service. It doesn't usually happen like that at all. I will be using your services more often and recommending you to my colleagues. (UK)

Thanks for sending me the items this quick. I already had them Monday. Even when I order something in my own country I can't get it this quick. (Holland)

You guys rock!! I'm a fellow carp angler here in New York. When I need tackle, bait or whatever I always come to you first. I just placed another order from you last week, received everything I wanted in lightening speed time!! I am so impressed with your service. I'm actually making up another order as we speak. Keep up the good work guys. (USA)

Just a quick note to say thank you for your fantastic mail order service. You have never let me down, you always have everything I order and delivery time is superb. You have gained a very loyal customer who spends most of his wages with you!! I'm putting a list together for next month!! (UK)

I ordered a bivvy Thursday afternoon and received it today to Ireland, very fast delivery great service, thanks a lot, best tackle shop by a mile! And always very helpful on the phone , keep up the good work, THANKS AGAIN. PS the bivvy is GREAT!!!!!!!! (Ireland)

I would just like to say that the helpful and delightful nature of the sales person that served me today has got to be one of the best experiences I have had from any shop I have had the pleasure in purchasing from. The lad (failed to get his name, young lad with a goatee beard) was extremely helpful and gave me all the necessary advice I could need being a novice fisherman. Anyway if you could pass my thanks on to him I would appreciate it (oh and tell him and the line went on like a treat)... I purchased 2 x Fox Warrior Rods and 2 Fox Stratos Reels if that helps any of your guys recall who I am... (UK)

I just wanted to say thank you so much again! I was in the shop yesterday & the lads could not have been more helpful if they tried. It was Peter who served me in the end & was great. I am now the proud owner of a new carp porter MK4s with the tri porter system. Great stuff. I can't wait to use it now! When in the shop I was also talking to Kevin & explained to him that a chair I purchased from The Tackle Box several weeks ago had already developed a split but I did not have the receipt. No problem I was told just bring it back & we will replace it for you & on returning to the shop this morning again Peter duly sorted it out. Now I know why so many anglers go to the Tackle Box & keep going back. Jan Porter was right in Carp Crew, the shop truly is a mecca for carp anglers & a legend. Please thank the lads especially Pete who could not of been any more helpful if they tried. I can't wait to come back to the shop next time. (UK)

Well you do The Tackle Box proud, I live in Australia, I faxed an order last week. Was I surprised when I checked my letter box. There was my order fulfilled to all that I had ordered. Just a pity Australian Companies can't deliver on TIME or not at ALL ;-) They should a look at your Company. They would be shocked. (Australia)

Just a quick note to say thank you for your excellent service once again. You wouldn’t believe how difficult it is to get a decent selection of carp tackle here in West Wales. Your catalogue is fantastic. Keep up the good work guys. (UK)

Thanks for the great service and quick delivery. We had a great trip and caught loads of fish. (Netherlands)

Thanks for the mail order items and catalogue received today, over in Essex. Am well pleased. Sometimes wish I still lived back in Dartford. In fact I used to live in Watling street, a stone's throw from your shop. Was a member of DDAPS for years and made regular tackle purchases at your previous Sutton at Hone shop. There are tackle shops in Essex, but there have been several items, including 2 nash rods, I have not been able to buy locally this year, so still find myself driving over to your shop for this time a £130 mail order for bait and PVA bags. (UK)

A Very Big Thank You to you all, for my delivery which I received this morning. I ordered it via the web on Sunday and everything was in stock. Brilliant, I cannot fault your service. Keep up the good work. (UK)

The first time I ordered through you guys and my order arrived with 28 hours. I thought it was a fluke. Now after the third time of this happening I realise you guys are plain old good! Excellent service. (UK)

Some months ago I was unfortunate enough to badly injure my back & had to stop fishing. Well I'm pleased to say things are on the up. So much so that I am hoping to get along to Sutton in the next few days. Get on with it, we're not really interested in this carp I hear you say, why are you writing to us. Well I would like to say a huge thank you to the staff at Tackle Box. Over the past few weeks my wife & daughters have been popping in to collect a few bits & bobs for me. Every time they get home they have some comment to make about your staff & how pleasant or helpful or polite etc etc they are. At first they were very reluctant to pop in thinking they would be treated like idiots as they don't know one end of a rod from another. However from day one this was apparently not the case, indeed they have been treated with respect on every occasion even when they didn't really have a clue what they were asking for. So please tell your staff to please keep it up. They are a credit to your Company & deserve a pat on the back. (UK)

A quick note just to say what a welcome change it is to find a mail order company as eager to please and efficient as yourselves. I placed an order (only a small one) and sent a cheque with order in post. The order was posted Monday pm and I received goods am today (Weds). (UK)

Just like to say a BIG thank you for the fantastic service I received last Saturday. I planned to purchase a considerable amount of tackle, including three
XPR's, three Shimano Baitrunners and various other items. Can you pass on a big pat on the back to your colleague who served me. Nothing was too much for him. (UK)

Your service is amazing Thank you, thank you very much!!! You are great! (Germany)

I ordered some hooks and bits yesterday and they arrived this morning. The level of service is unquestionable. 10/10. (UK)

I just had to send a quick message to say many thanks to Peter for the excellent service in obtaining the door for my Pioneer. I collected it yesterday and it is absolutely brilliant - matching only the service I always receive from you all at the Tackle Box. (UK)

Having ordered from you now for quite a while I can only say how exceptionally pleased and satisfied I am with you. I will remain to order items from you for as long as this is possible. What can I say about the catalogue - it's BRILLIANT. The best I've seen after returning to carp and pike fishing only the last year or two previous. Your excellent mail order service, VERY friendly and helpful staff have helped to obtain a definite LONG term customer. I have several friends who I place orders for as well (again VERY satisfied ones). Your customer service is SECOND TO NONE and you are without doubt the best CARP/PIKE SPECIALIST I have EVER ordered from, supplying some very impressive quality kit. I have changed from a Sea Angler to a carp/pike angler and I would wish there were more dealers in the business like you. (UK)

Just a line to say thanks for an incredible service. I received my order at 0800 this morning. (UK)

Hi to you all and a happy new year! I just wanna thank you for a fast and good service! I got my tackle faster from you than I get in Sweden and that says a lot. 3 days from Tackle Box to delivery at my doorstep in east Sweden. That takes some beating!!! Theres no question I'm soon ordering again. (Sweden)

Many thanks for the piston kit for my Coleman stove which arrived this morning. Very impressed with your customer service department and the speed of delivery. (UK)

Knowing you was one of the greatest things for me in the last part of the year. It was a very pleasurable experience. You helped me a lot and I want to send you a big THANK YOU. I would also like to thank Lee for his important influence in my carp fishing after reading (this was some time ago, before knowing you guys, but it's never too late to say thanks) his book - Carp Clinic. I wish you a happy-happy-HAPPY NEW YEAR 2005 and am looking forward to hearing from you. (Romania)

Happy New Year to all. Thank you for all your help throughout the past year. Your mail order service is second to none. Hope you have continued success in 2005. (UK)

Order here already!!!! Blinding service ... thanks very much. (UK)

I have just received the State of the Art Underwater Carp Fishing Tapes.
I'd like to thank you all for the great service The Tackle Box provides.
Also for your kind attention and great cooperation I enjoyed fully. (Romania)

I only ordered this the other night, had a call yesterday querying postage and my package arrived this morning. Thank you very much, very speedy. I'm sure my husband will enjoy the video no end. I think he'll have to watch it this weekend though as by next Wednesday our little girl will be here & then he won't have any time at all to enjoy it!!! Thank you once again for a great speedy service. (UK)

I must say that you earn the name of best mail order company, ordering on Monday and delivering on Wednesday. Just back from a 48 hour session. The danglers did their job perfect, greatest fish a common of 43 pounds plus. (Belgium)

Our cooperation was a real pleasure, and I am delighted with the way
you managed my order and also for our kind communication. (Romania)

Just a quick word to say thanks for your friendly and no hassle service regarding my faulty bivvy. You're a first class outfit. (UK)

Today the tackle arrived! Thank you very much for the fast service. tackle Box, the best box in the world!!!! (Germany)

Just would like to say THANKS for the great service given to me. It's a real pleasure. (South Africa)

Many thanks for such a quick service. You will be well recommended to all by me. (UK)

Thank you so very much for your prompt attention in dealing with my order. I placed the order by post on Monday and I received my parcel this morning!! Well done on your great service. I shall be telling all my fishing widow friends about your Company. Regards from a very very satisfied customer. (UK)

Just a quick final email to say, as always you do a stunning service, and I will continue to use you for many of my tackle needs, and many thanks to Lee for the tip about the Pop-up Mix. (UK)

Well done guys. All my orders arrived fast and correct. The best there is. (UK)

Thanks a lot guys. You all do a brilliant job and are doing a great service to many anglers everywhere! (UK)

Just to say a big thank you for your service over the past couple of orders. It has been fantastic! And a thank you for the advice on the baits to use (such as your own ming oil) which has proved to be spot on. Rest assured you will keep me as a customer and that I have advised people to use your service and your products. Thanks again and keep it up! (UK)

Thanks for all your help. It is always a pleasure to shop at The Tackle Box as all the staff are extremely polite and helpful. (UK)

Thanks for your normal excellent service. Replacement arrived within 36hrs of
sending the last email. (UK)

My thanks to Peter for his help in getting this item to me in time for my holiday. Great service. (UK)

Thank you very much, Am very impressed with Tackle Box as per usual. You all do a spectacularly good job. Thanks very much. (UK)

Just a quick note to say thanks for the quick dispatch of my ComCom phone charger. I ordered yesterday afternoon for my father's birthday today not expecting it until Monday and it arrived this morning. Many thanks for such a quick and efficient service. (UK)

I just got my stove back and just wanted to say thanks for a superb service. The Tackle Box always puts its customers first and I'll be recommending you to all who read my angling column. Thanks for your help. (UK)

I have recently bought some products from you and I just want to thank you for the great service you have provided. Fast, reliable and professional, you have delivered all at the most important times. A1 service and would never hesitate to use your company again for all my products and tackle. Thanks again! Great company. (UK)

Knowing that most folks always take the time to write you if something goes wrong with their order or item of tackle ... I'd like to THANK you all for the great and quick service you've provided me over the last few years. As a US resident I was very hesitant with my first order to you ... but, no more. You've always been great ... thank you.

PS ... my most recent order ... 2 Shimano 10000XTE's arrived today, 9 Jan ... I ordered them 29 Dec ... that's great for an overseas order, especially over the holidays. (USA)

It seems nowadays that we are all too quick to write letters of complaint. Well I would just like to let you know of the superb service I received from Peter (sorry don't know his last name).

I came into in the shop in November as I was interested in buying a set of 3 Free Spirit Bank Creepers for my son for Christmas. Peter was just superb. There was no pressure to buy there and then. When I explained that my son was only 10, he suggested that I bring him in, as it would probably be a good idea to get the handles made shorter. He told me he had recently done this for his nephew and why it would be a good idea.

When I brought my son in, he recognised me immediately. He was just so good with my son and had him at ease in no time. His manner is just excellent. When I asked about the differences between the normal and S blanks, he went through it with me but there was no pressure to buy the more expensive ones. I bought the S ones anyway.

Please say thank you to Peter for me, and I am sure I'll be back in the shop in the near future. (UK)

If only other companies were as helpful and as prompt as you guys, and looking forward to doing business with you in the future. (South Africa)

Today I received the rods. I was speechless when I hold them in my hands the first time. Excellent quality and a beautiful finish. I would like to thank you a lot for this perfect service and I will definitely recommend you to my fishing mates. I guess it was not the last time I ordered at The Tackle Box. Thanks! (Germany)

I would just like to say a big thank you concerning my last order. I cannot remember who I dealt with over the phone, but they deserve a good pat on the back. My Delkim extension leads were returned fully repaired and are like brand new. Brilliant service. A customer for life! (UK)

I would like to say thank you. The service you gave me over my order was second to none. I have just received my rod and am over the moon with it (Spirit Carp). You would never know it had been altered at all so once again, thank you all very much. (UK)

Once again you have shown why you are the best tackle shop in the business. (UK)

I was most impressed when you took the time to tie a hair rig for me even though you were quite busy. Could I also comment that your staff are the most friendly helpful staff I have ever come across in a tackle shop. I shall be around more regularly. (UK)

One is always quick to complain and criticise these days so I thought I would write and thank you for an excellent service. Goods ordered online on Friday received in full on Tuesday. Thank you. (UK)

The best for tackle, advice, service and after sales. Look forward to next order with you. (UK)

I have just received your latest catalog and only what I want to say is just: THANK YOU VERY MUCH. As I live in Poland it is great to be in touch with you. At last I feel like I was living in UK. Good old times, I spent some time nearby Farlows Lake, Iver, Bucks. chasing pike and others ... Best regards and keep on having high standards!! As you do ...(Poland)

I have just received the order which I placed with you on Monday and would just like to compliment on the wonderful service I have received from yourselves. All items were in stock and it took you just two days compared with two months with another mail order firm. With this kind of service it will not be long before I place another order. Many thanks. A very satisfied customer and a very big well done to everyone at the Tackle Box.(UK)

I would just like to thank you for the great help and advice that one of your staff gave to me a couple of Fridays ago. I was unsure what bait to buy and asked for help. Not only did he advise and select some bait, he showed me how to make a rig that would present it well. I'm thrilled to tell you that I caught my first 20lb carp after many years of trying and since using the rig I have also caught a 16lb 8 and some specimen tench and bream. I did not get the chaps name but can you thank the bloke who came up with some great advice. Many thanks. (UK)

You are great. I did online order first time. I worried about my order about money and delivery, and I think it was silly. Everything is okay. Now I hold in my hands your parcel (delivery 4 days). In Poland high quality carp tackle are inaccessible. Now I will recommend online ordering in Tackle Box to all my friends. I think I will buy in your online shop every time if I need some good carp tackle. (Poland)

You guys are awesome !!!!!!!!!! I ordered the Carp Porter and it actually arrived four days later in plenty of time for the tournament (in which I came second!!). Thanks again for the excellent service. (USA)

Thanks so much for such excellent service. (USA)

Many thanks for your excellent customer services in sorting this mistake out promptly. (UK)

I am just writing to thank you for your help given when trying to locate the Tony Fordham fishing rod. We had tried many other shops but to no avail. However on contacting you we found the service outstanding and by far the friendliest! We have just received the rod from yourselves and it is exactly the correct one that I require. Therefore I would like to thank you once again. (UK)

Thank you for your speed and efficiency with this order. Once again the Tackle Box proves to be the best on the net for carp anglers and I will continue to sing your praises to the Carp Anglers Group out here in America. (USA)

I must say that your customer service is excellent and the way you have dealt with this matter is pleasing and VERY professional. (UK)

I would like to thank you for realising my order. I think that buying at your [online] shop is easy and helps with getting everything that carp anglers need. I am going to tell about you to all my friends, and when I will need anything from tackle equipment I'll contact only with you. (Poland)

Many thanks for repairing my Steve Neville buzzer and extension lead (which I posted to you a couple of days ago). You offer a great service. (UK)

A quick note to say how impressed I am with the Tackle Box Bivvy. With the Winter Skin fitted it has to be the warmest bivvy I have ever used! Many thanks to Kevin Peet for recommending it to me. A great piece of kit! (UK)

I'm about to order some gear for 3 of us over here in the states. Your service was so damn good last time that we will all be ordering from you every couple of months. (USA)

My best wishes to you all at the 'Tacklebox' - the best fishing tackle shop in the world. (Germany)

Thank you very much for your help and you really do run a very good service and business. (UK)

Thank you for a fast and efficient service ... I will definitely be re-ordering from you in the future! (UK)

I received all items today and would just like to say thank you very much for the excellent customer service. (UK)

Received my order from you on Tuesday and was very impressed with the service. It was the first order I've placed but it certainly won't be the last. (UK)

Original correspondence held on file.

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