Thanks guys, The replacement top section to my rod arrived 1200hrs today. Only two days after my original contact. Fantastic service and 11 out of 10 for customer care. No need to guess where my next rod is coming from. Thanks again, Del
Derek, Perth & Kinross13/07/2017, 13:33
Quick note to say thank you all very much indeed for the way in which you dealt with me after I returned the Hi-S rods. Really chuffed with the service I've received from Peter, Marc, and you guys on email. I will certainly use you guys for future purchases as it's clear that you take customer satisfaction seriously, and when spending large chunks of cash, that matters a great deal! Thanks again.
Thank you. Received rods today. It was nice experience to deal with you and had good communication. Amazing follow up.
Khan, India30/06/2017, 12:38
Dear Gary, Kevin, Lee and all the staff.
Thank you for the order. Received this morning, to get my stuff to me in Scotland in under 22 hours is remarkable. I didn't get the name of the guy who took my order but he was excellent. Thank whoever it was for me.
Wishing you all the best, tight lines.
Catch you soon.
Andrew, Perth and Kinross29/06/2017, 16:46
My Specialist rod
Just a brief note to thank you for processing my order so swiftly - the rod arrived today barely 24 hours after I ordered it!
As for the rod itself is quite amazing that you provide such quality at such a low price. This certainly compares favourably with my Drennan, Shimano and Daiwa rods... Can't wait to put it to use on the Upper Ouse, the Cherwell and various feeder streams to the Thames.
Thank you very much.
John, Bicester29/06/2017, 16:41
First of all thank you for the delivery of my rod which arrived with me on the 1st June.
I used the rod this morning and must say I am impressed, so much so that I have posted a review for the rod on your website (subject to checking).
I had been looking for a rod in this category for some time and I’m glad I found this rod on your website. I have looked at rods from most major manufacturers and none of them fitted the bill (for me), I wanted something less powerful than the usual 1.75lb t/c range as I fish mainly for Tench.
The Tench in my club lake average 6-7lb, clearly we have some of low double figures but the 1.75lb t/c rods seem over gunned to me so I was more than pleased when you advised that you consider this rod to be in the range 1lb-1.25lb, perfect for me.
The rod casts a waggler brilliantly, the line pick up on the strike is also very good. The quality of the workmanship is also exceptional, the only downer for me was the rod bag, I’m old school and never break my rods down with the reel fitted, so I will be buying a suitable cloth rod bag fairly soon.
That’s it from me, thank you for the excellent rod and service.
Peter, Milton Keynes05/06/2017, 16:40
Thank you for your excellent after sales ........my compliments .......now nearing 80 and appreciate efficiency.
Raymond, Havant03/06/2017, 17:41
Yet again I need to thank you and all your staff for your remarkable efficiency at expediting my order. Thank you all very much. My recent order arrived today. I also have to thank you for holding back my order until it was completed and thereby saving me additional carriage charges. Well done and many thanks.
Peter Smith, France23/05/2017, 13:50
Just to say thank you for getting my order to me so quickly. It was wanted by the weekend for a Birthday Present and after getting let down by another Tackle Shop I was really out on a limb until I phoned yesterday and spoke to the young man who sorted everything out for me. Special thanks to him. I really can't tell you how pleased I am.
Dave, Maidstone11/05/2017, 14:34
I want to take this opportunity to say that I am highly impressed with the service, turnaround time and prompt communication of the Tackle Box.
Please will you also express my gratitude to the Free Spirit team for honouring the spirit of their warranty. I am really happy that I decided to choose Free Spirit rods as I am not so sure other manufacturers would have acted so decisively in the way they have handled this. As their distributor the Tackle Box deserve kudos too.