 |
Disclaimer
The Tackle Box has
the right to change prices and specifications without prior notice.
Any colours shown are as accurate as the website allows. The
availability
of an item on the website does not guarantee that it is in stock.
Any product related information (except where clearly stated
as
'our opinion') has been supplied by a manufacturer or supplier
and does not necessarily represent the opinion of The Tackle
Box.
|
|
 |
|
Price Changes
We may alter prices at any time. We
try our best to keep price changes to
a minimum but sometimes it is inevitable.
We will aim to update the web site as
soon as possible, but may not be able
to make the changes immediately. If
the price of an item you have ordered
has increased we will contact you before
charging the additional amount.
|
|
|
|
Pricing Policy
All products on tacklebox.co.uk are priced
in pounds sterling and include UK VAT
at the prevailing rate. For orders being
dispatched to countries outside the European
Union we will deduct VAT from relevant
items. |
|
|
|
How to Order
Orders may be placed by phone, fax, mail or online. Please follow
these links for more information on how to order -
online
/ other methods.
We also run a 'bricks & mortar' shop
and purchases can of course be made there. |
|
|
|
Payment Methods
You can pay by Visa, Amex, Mastercard,
Maestro/Switch, Solo, Electron or Delta online. For other methods
of ordering we also accept
cheques, cash, postal orders or our own
gift vouchers. Cash is acceptable only
if posted via a registered service such
as Royal Mail Special Delivery in the
UK. We are unable to accept 'Swipe Only' cards unless you are
making a purchase in the shop. |
|
|
|
Card Security
We have deliberately chosen a proprietary
shopping cart system (DXCart.com) that
keeps your credit/debit card information
in a secure environment at all times.
When you complete your card details
on screen you are entering them directly
into storage on a secure server. Your
entry of that information is protected
by SSL (Secure Sockets Layer) encryption.
We then obtain your order information,
by accessing the secure server directly.
We then delete the order information
completely. Your card information never
exists outside a secure environment,
for example in the form of an email.
|
|
|
| |
For those who
still have concerns about the security
of card information, we offer a Callback
order facility. You do not need to supply
any card details, just your name and
a daytime (UK time) phone number, and
we will call you for your card details.
|
|
|
| |
During the online
checkout process the card holder's name
and address must be provided in the
'Billing Information' and 'Credit/Debit
Card Information' fields exactly as
they are written on the statement. The
same applies to the card holder's name
and address supplied via any other order
method.
|
|
|
| |
Card fraud is
illegal and we will prosecute.
|
|
|
| |
For customers paying by credit or
debit card, it is our policy to send your first order to the
address that the card is registered to. This is to make sure
we adhere to Credit Card Company regulations to protect you and
us from fraud. |
|
|
|
When will you be
charged?
We process order payment manually. Your
card will not be debited automatically
during the online transaction. We will
debit your card once your order has been
picked. This will usually be within 24
hours of receipt of your order. |
|
|
|
Out of Stock Items
If any item you have ordered is not available
straightaway for any reason we will automatically
place the out of stock item on our back
order system, which means that the day
it is delivered to us it will be sent
to you. If you would rather we deleted
unavailable items from your order or substituted
them, please indicate your preference
when you order. The website checkout process
provides the facility to do this. |
|
|
|
Delivery Addresses
If you have ordered from us before we
are happy to send your order to an address
other than your home/billing address. Please enter
the delivery address in the appropriate
fields if you are ordering online or include
it with your order if you use another
order method. We are sorry but we do not
offer this service to first time customers
paying by credit or debit card. |
|
|
|
Delivery Charges
Because of the huge variety of orders
dispatched, delivery charges vary. As
comprehensive a list as possible can be
found starting here.
We will happily quote a delivery charge
for a specific order on request. All deliveries
are insured against loss.
|
|
|
| |
Delivery to the
UK: Standard charges are shown here. Standard delivery to the UK is
free of charge on orders of £500
retail value or over. In addition to standard
delivery, next day (delivered Monday to
Friday only) and Saturday morning delivery
are also available. Rates are shown starting
here. |
|
|
| |
Delivery Charges for Online Orders
Please note that we sell a huge variety of items and there is a limit to the number of different delivery charges our online system can calculate. Some orders (e.g. some going to outside mainland UK) or some items (e.g. boats) cannot be sent for the charge calculated by the system. If the delivery charge differs from that printed on your invoice we will contact you before charging or despatching your order. If the delivery charge for specific items is already known to us (e.g. the haulage charge for boats) the price will be indicated in the product information on the web site. For the vast majority of online orders the usual charges here will apply. |
|
|
| |
Delivery to Outside
the UK: International shipping charge
guidelines are given starting here.
|
|
|
| |
Please note that outside the EU (European Union), local Customs Charges may be payable or Import Licences may be required. Some Countries do not allow the import of various goods e.g. the foodstuffs in bait. We cannot be responsible for these charges and/or regulations and advise you to check thoroughly before ordering. |
|
|
|
Dispatch
Our Mailroom operates from 9am on Monday
to 5pm on Friday. We aim to dispatch all
orders by the end of the day (Monday to
Friday) following receipt of the order.
Orders received on a Friday, Saturday
or Sunday will be dispatched the following
Monday as long as there are no problems.
Standard dispatch of orders to UK destinations
is by first class post or via our carrier
(24 hour service from time of dispatch),
depending on the goods ordered. Other
services (next day (delivered Monday to
Friday only) or Saturday morning delivery)
are available on request for orders received
before midday (UK time). Orders to non-UK
destinations will be sent according to
customer requirements. |
|
|
|
Delivery Problems
Within the UK you can usually expect delivery
of your order between 2 and 7 days from
the day we receive it. If you have not
received your order after 7 days please
call us. We will make enquiries to Royal
Mail or our carrier to confirm loss of
the parcel and will send a duplicate parcel
to you as soon as possible. Outside the
UK please contact us if you have not received
your order after 2 weeks. |
|
|
| |
If a Next Day or Saturday Delivery UK order
is delivered late we will refund the difference between the rate
paid and the standard rate for the order. |
|
|
|
Problems with Order
Contents
The contents of your order should be checked
immediately after delivery. Please telephone
us straightaway if there are any problems. |
|
|
|
Return of Goods Policy
We are happy to exchange unsuitable
or unwanted items as long as they are
returned to us in perfect condition,
in the original packaging, with the
relevant receipt or proof of purchase and within 28 days
of delivery. In such circumstances we will not refund
either the original postage or your
return postage.
|
|
|
| |
If goods are faulty, damaged in transit or have been sent
to you in error we will refund the price
paid in full and postage as long as
the goods are returned in their original
packaging, with the receipt and within
28 days of delivery.
|
|
|
| |
If you wish to return goods please notify us beforehand. |
|
|
| |
We will not accept goods sent to us
for refund or exchange that have not
been originally purchased from us.
|
|
|
| |
Goods bought online, meeting the above
criteria, may be returned in the shop
if that is more convenient for you.
|
|
|
| |
Refunds will be made
by the same method used to pay for the
item (e.g. if you paid by credit card
any refund will be made to the same card). |
|
|
|
Frozen Bait
Please note that we can only send Frozen Bait if you accept full responsibility for the condition of the bait when it is delivered to you.
|
|
|
| |
We are unable to send frozen bait under frozen or even refrigerated conditions. For delivery to the UK, we despatch it on a next day (from day of despatch - not necessarily from day of order) service. Delivery to Europe or elsewhere will take at least 2-3 days.
|
|
|
| |
The bait is frozen when it leaves us and we wrap it in bubble wrap to insulate it. However, depending on the transit conditions, and certainly if delivery is delayed, the bait may be defrosted on arrival. We therefore advise you to time your order carefully, so that you will use the bait straightaway.
|
|
|
| |
In many cases, bait is produced frozen to remove the need for preservatives. This means that if the bait is allowed to defrost over a few days, for example, if transit is delayed, it may be in an unusable state by the time it reaches you. |
|
|
| |
Please note that due to the above factors we are unable to accept responsibility for the condition and usability of frozen bait and therefore, will not reimburse you, if you are unhappy with the condition of the bait on arrival. |
|
|
| |
Despatch of Frozen Bait (UK)
We despatch all frozen bait using a next day service. This does not mean that an order for frozen bait will arrive the day after it is placed. It means that WHEN we despatch it we will use a next day service (to get it from our freezer to you as quickly as possible). WHEN we despatch depends on whether standard or next day delivery has been requested at the time of the order. If you are ordering before 12pm (Monday to Thursday) and request next day delivery we will despatch your order the same day. If you ask for standard delivery, we will despatch your order as soon as possible (we aim to despatch within 24 hours of order receipt). Please note that we do not despatch orders containing frozen bait on a Friday (as they would not be delivered until Monday). |
|
|
| |
Currently we do not charge extra for delivery of orders containing frozen bait (even though we despatch using a next day service). |
|
|
| |
If any of the above is not clear, please call us for clarification before placing your order containing frozen bait. |
|
|
|
Complaints
We always do our best to respond quickly
and fairly to any problem relating to
tackle purchased from us or the service
provided. In the event of a problem, call
us straightaway and we will do whatever
is necessary to resolve it as fast as
possible. In normal circumstances problems
will be responded to within 24 hours,
usually the same day we are notified. |
|
|
|
Resale
Goods purchased from The Tackle Box
may not be used for resale.
|
|
|
|
Contact Details
|
|
|
| |
Telephone: +44 (0)1322
292400
Available during business hours (shown
below). This is not a free or premium
line - calls will be charged at the normal
rate. |
|
|
|
Email: mail@tacklebox.co.uk
Fax: +44 (0)1322 292411
Mail: Customer Services
The Tackle Box
251 Watling Street
DARTFORD
Kent
DA2 6EG
UK |
|
|
| |
Business Hours (Shop Open)
Monday, Tuesday, Wednesday, Friday, Saturday = 8:30am - 6pm
Thursday = 9:30am - 6pm
Sunday = 8:30am - 1pm
bank Holiday = 9am - 1pm
Since Friday 22 Dec 06 we close at 6pm on a Friday evening. |
|
|
|
Customer Service and Mail Order Department
Hours
Monday - Friday, 9am - 5pm (except Bank Holidays and other days when the shop is closed). |
|
|
|
Customer Information
and Privacy Policy
We are committed
to protecting your privacy. We are registered
with the Data Protection Agency and
comply fully with their requirements.
We will only use the information that
we collect about you lawfully (in accordance
with the Data Protection Act 1998).
|
|
|
| |
We collect information
about you for two reasons: firstly,
to process your order and second, to
provide you with the best possible service.
The type of information we will collect
about you includes: your name, address,
phone number, fax number if relevant,
email address and credit/debit card
details. We will not give or sell your
details to any other party for any reason
unless you specifically ask us to do
so.
|
|
|
| |
The information we
hold will be accurate and up to date.
You can check the information that we
hold about you by telephoning, writing
or emailing us. If you find any inaccuracy
we will delete or correct it promptly.
|
|
|
| |
The personal information
which we hold will be held securely
in accordance with our internal security
policy and the law.
|
|
|
| |
The Tackle Box will
use only the methods supplied by you
for communication with you (e.g. telephone,
fax, mail address and/or email address).
We will not contact you for any reason
other than to process your order accurately
or resolve any order related problems
or service issues.
|
|
|
| |
A Product Update 'newsletter'
facility may be subscribed to via the
web site. If you subscribe to this service
you may unsubscribe at any time. We
will only send the newsletter to you
if you have subscribed via the web site
and we have confirmed your subscription
by a return email.
|
|
|
| |
If
you have any questions/comments about
privacy, you should email us. |
|
|
| |
Mailing Policy:
Our only current mailings are a) the annual
mailing of our hard copy catalogue. It
is sent in May/June to all customers who have
ordered from us in the previous 12 months, and in some years b) a
Winter Supplement, mailed in October to customers who
have
ordered from us in the previous 12 months. If you do not wish to
receive a copy of either please inform us. |
|
|
| |
Online Security
of Your Personal Information: We have
deliberately chosen a proprietary shopping
cart system that keeps your credit/debit
card information in a secure environment
at all times. When you complete your card
details on screen you are entering them
directly into storage on a secure server.
Your entry of that information is protected
by SSL (Secure Sockets Layer) encryption.
We then obtain your order information,
by accessing the secure server directly.
We then delete the order information completely.
Your card information never exists outside
that secure environment, for example in
the form of an email. |
|
|
| |
If you still have
concerns about the security of your
card information, use the online ordering
process for its convenience, then just
select Callback as the order method.
You do not need to supply any card details,
just your name and a daytime (UK time)
phone number, and we will call you for
your card details.
|
|
|
| |
The other information
you supply, e.g. your name, address, special
instructions and the items you have ordered,
are emailed to you once, as an order confirmation,
from the secure server. |
|
|
| |
Cookies: Our
website uses cookies to keep track of
the items in your order, during your current
browsing session. A cookie is a very small
file that is created by a web-page server
when you click on 'Add to Order' or another
shopping cart button. The cookie contains
information about the product(s) you have
selected. It cannot execute code or deliver
viruses. The cookie is uniquely yours,
the information in it is private and it
can only be read by the server that created
it. Cookies help you and save you time.
Without them, on our web site, you would
not be able to order more than one product
at a time. If you would like to control
which cookies you accept, you can set
your browser to accept all cookies or
alert you every time a cookie is offered.
When using this web site you should accept
all cookies from tacklebox.co.uk or DXCart.com
(our shopping cart vendor). Doing so will
allow the ordering process to work properly
for you. |
|
|
|
Web Site Content
This web site (tacklebox.co.uk) is made
available to you by The Tackle Box.
The use of this web site is subject
to the following terms and conditions
as well as laws applicable in your country.
The Tackle Box reserves the right to
revise these terms and conditions from
time to time. The use of this web site
is conditional on your acceptance of
these terms and conditions.
|
|
|
| |
1. Materials contained on this web
site are the copyright of The Tackle
Box. They may not be copied, reproduced,
published, downloaded, modified, reused,
re-posted or otherwise used in any form
without the express written permission
of The Tackle Box.
|
|
|
| |
2. The only exception to item 1 above,
is that information provided in pdf
format may be printed by you for your
personal reference for non-commercial
use only. The order form provided in pdf format may be printed
to enable you to order from us by mail or fax.
|
|
|
| |
3. The Tackle Box cannot guarantee
the accuracy of any information on this
web site. Neither the Tackle Box nor
any other person involved in creating
or providing this website or represented
on this web site shall be liable for
any inaccuracy or omission in the information
provided.
|
|
|
| |
4. Please note that any material or
information submitted online by you
to The Tackle Box may be reproduced
in any media required by The Tackle
Box, for the purpose of processing your
order, contacting you and storing the
legally required records of the order
and financial transactions.
|
|
|
| |
5. This agreement represents the entire
agreement between you and The Tackle
Box and supercedes any and all other
terms except as modified by written
agreement with The Tackle Box. You should
note that The Tackle Box will pursue
the unauthorised use of its intellectual
property rights to the fullest extent
available to it by law.
|
|
|
| |
©The
Tackle Box 2007. All Rights Reserved.
|
