Customer service.
It never ceases to amaze me that whoever answers my phone call to TB, the staff always seem to go out of their way to help, however vague or poorly structured is my call. Have you ever thought of doing customer service training for some of the big retail chains, you'd make a fortune. Perhaps not, you might give up the fishing tackle side.
Chris.
Chris Fuller26/03/2019, 15:29
Advice Given
We recently visited your shop , to seek some local advice about fishing at "Darenth Big Lake", as we had entered The British Carp Angling Championship 2019.
The assistant we talked to was very helpful and gave us some much appreciated help, (even though he usually fished there for pike).
Much to our amazement we came last in the draw .....But subsequently came first in this round, now we go on to the "semi finals" on St John's in July....
I'm afraid I didn't catch his name, but if possible could you thank all the staff so that he finds out.,....
Many thanks for all your help and assistance, also for having such a superb shop , we could have spent so much in there ...... very easily ;)
Tony Osborne25/03/2019, 21:09
Always very helpful.
Mighell Botting21/03/2019, 22:53
Hi I have being shopping at The Tackle Box Dartford for over10 years. The staff are the best /very helpful and polite. I am disabled and found nothing is too much for the staff . I would tell every angler to go there. So carry on and be the best tackle shop in the area. At lease 5 star plus with all Gods Blessings
Paddy Timms11/03/2019, 08:52
Always friendly and someone willing to share knowledge and advice.
Sarah Hood06/03/2019, 13:44
Customer Service is beyond amazing. Mick went the extra mile to find me a part I required for a rod bought over 3 years ago. Couldn't get it through Free Spirit but had sourced it of his own accord and sent it out for only postage cost, service you wouldn't get at most other places.
Luke Thompson05/03/2019, 17:41
Really nice people. Best shop ever!
Ben Hall04/03/2019, 13:39
Always great service, and incredibly well stocked.
Alan Honeyman04/03/2019, 12:28
Had some major work done on my Infinitys by Mark last year and they came back like new.... Top class service
Markus Leonidas22/02/2019, 09:11
I made an enquiry with Mark at The Tackle Box and have since ordered the parts, the service I received was 1st class from Mark who sorted this out! Well done Mark and The Tackle Box
