I just wanted to drop you a line to thank you for your fantastic customer service. For the last 12-18 months I have become increasingly disappointed in the level of customer service I have received from numerous businesses (both fishing and non fishing related businesses). It is so refreshing and pleasing to see company’s such as yourselves maintaining the high levels of service you have always achieved.
I have recently placed an online order with yourselves. A day or two after placing this order I receive a phone call from one of your staff explaining that a couple of items are out of stock and asking if I would like to place them on back order, which I did. I received my order yesterday and then checked on line as I was unsure of what items were on back order (as I was driving at the time of the call). I check my order online and it clearly shows the items on back order.
I know to some this may be seen as minor items but to myself it demonstrates a level of customer service rarely seen these days. It is always the small things that make the big differences.
Tony Rounds07/05/2021, 05:20
Hi , would just like to say a massive thank you to Harvey and Jack, especially Harvey, for taking the time to help me with my new rods and the customisation options they look awesome, your staff really are a credit to the Tacklebox.
Warren Neal24/04/2021, 16:50
Just like to thank you once again for the fantastic service. My rod sleeves arrived before the ink had dried on the order!! Brilliant.
Geoff Sykes23/04/2021, 16:38
Always very helpful and carry a good variety of stock.
Martin Judges20/04/2021, 09:18
Been a customer of the Box since Sutton at Hone days. Always a warm welcome, and often the place to go for the niche or forgotten bits that fall out of mainstream use, as much always having the new bits right to hand. Big thanks to the Peet brothers.
Phil Lowry19/04/2021, 09:16
I had a problem with a new reel. My problem was resolved immediately and a new replacement has been sent to me. The staff were very helpful. First class service!
Ordererd two custom built 12ft 3 1/4 CFX carp rods and custom built marker rod with Gary from the rod building team early Feb 2021.Received them perfectly packaged on the 30th of March and can only say what a superb job by John who built them.Fantastic shop,great service,very helpful and polite staff. Would always recommend the Tackle Box.
Peter Bullen02/04/2021, 10:11
Prestige Wheel Inner Tube
Many thanks for coming back to me. I purchased one and collected it from the shop this afternoon. Fitted this evening
Paul West18/03/2021, 10:22
WOW WOW WOW.. I must say I'm amazed at how well the rods have turned out! please give a big thank you to Gary, and yourself.. the whole process of dealing with you has been great from start to finish, including answering my questions here quickly and efficiently.